Work smarter, not harder” has always been my mantra. Although I haven't always been able to achieve this, it's still a lofty goal. Fortunately, with the latest technology and selling techniques, it's now easier than ever to create smarter, better-converting e-commerce shopping experiences. You can add intelligence to your experience in one of two main ways: either by adding human intelligence - and with it, a dose of empathy, or by adding an automated form of intelligence (l empathy not included?). On the Phone Number List human side, I'll share how to hook up online chat agents and incorporate some neuromarketing principles into your designs. On the automation side, I'll explain how to add smart AI-powered product recommendations, accessory cross-selling, and chatbots.
Successful SEO Guide Download our business resource - AI and machine learning for marketing The guide aims to help businesses of all sizes apply to their marketing, focusing on artificial intelligence. All companies can now use the services we recommend to implement machine learning. The guide explains why, how with an actionable and practical approach. Access the Phone Number List successful SEO guide 1. Add a human chat Before adding chat to your e-commerce site, you should first ensure that the human agents you place on your side of the chat window have a positive attitude and excellent communication skills. Next, you need to teach them (if they don't already know):How to Do Solution Selling (a complete topic in itself)When and how to close the sale How to wrap up the interaction and suggest next steps Where can I find this training? Here are some good online course options.
Dale Carnegie Sales Training "The School of Wow" from Zappos.com You need to hire enough reps that, on launch day, visitors requesting a chat don't have to Phone Number List wait more than 5-10 seconds for a response (most people's patience threshold). Say 2% of your hourly visitors will start a chat, and each of your chat agents can handle two chats at the same time, and you'll have a good initial estimate. You can always adjust your staff level later based on actual chat usage.